Customer Support

You deserve an exceptional customer experience. We're here to make that happen, supporting you every step of the way.

FAQ

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Administrators

Teachers

General

Student data privacy and security are our top priorities. We understand the importance of safeguarding sensitive information and take extensive measures to ensure that your students' data remains protected at all times.

‌Our platform employs advanced security technologies and follows industry best practices to maintain the confidentiality, integrity, and availability of student data. These measures include:

  • Encryption of data both in transit and at rest
  • Strict access controls and authentication procedures
  • Regular security audits and vulnerability assessments
  • Compliance with applicable data privacy regulations, such as FERPA and COPPA

‌We are committed to being transparent about our data practices. If you would like more detailed information about how we collect, use, and protect student data, please review our comprehensive Privacy Policy

If you have any additional questions or concerns about student data privacy, please don't hesitate to reach out to us directly through our Contact Us page. Our team is always happy to provide further clarification and address any specific inquiries you may have.

‌Rest assured, we take our responsibility as stewards of student data extremely seriously and will continue to prioritize privacy and security in everything we do.

Our platform is designed to support student learning and achievement by aligning our content, activities, and questions with each state's education standards. We understand the importance of meeting these benchmarks and have carefully mapped our resources to the specific standards for each state.‌

To see how our platform aligns with your state's unique standards, please visit our State Standard Alignment page. There, you can easily look up your state and review a detailed breakdown of how our offerings match up with the educational goals and requirements set by your state.

We are committed to providing a robust, standards-aligned learning experience for all students, no matter where they live. If you have any additional questions about our alignment with your state's standards, please don't hesitate to Contact Us

Our platform empowers teachers to create personalized learning experiences for each student, ensuring they receive the support and challenges they need to succeed. Through your own intuitive teacher dashboard, you can easily assign tailored learning paths to individual students based on their unique needs and abilities.

‌Your teacher dashboard puts a wealth of tools and insights at your fingertips, including:

  • Student progress monitoring: Track how each student is progressing through the curriculum, identify areas where they excel, and pinpoint concepts they may be struggling with.
  • Customizable learning paths: Assign specific challenges, activities, and lessons to individual students or groups based on their performance data and learning goals.
  • Targeted support: Quickly see which problems students are struggling with and provide extra support or resources to help them overcome obstacles and master the material.
  • Flexible grouping: Create dynamic student groups based on shared needs or abilities, allowing you to deliver targeted instruction and facilitate collaboration.

‌With these powerful features, you can easily adapt your instruction to meet the diverse needs of your students. Whether a student requires extra practice on a particular concept, is ready for more advanced challenges, or would benefit from collaborative learning opportunities, you can create a personalized path to keep them engaged and motivated.

‌To learn more about how to use your teacher dashboard to assign personalized learning paths, please visit our Customer Support Center or reach out to our Customer Success Team for one-on-one assistance. We're here to help you unlock the full potential of our platform and ensure every student has the opportunity to thrive.

Our platform is designed to support student learning by providing immediate feedback and guidance as they engage with lessons and activities. We believe that timely, targeted feedback is essential for helping students understand concepts, learn from their mistakes, and progress through the curriculum with confidence.

‌Here's how our platform delivers instant feedback and support:

  • Real-time answer feedback: As students work through activities, they receive immediate feedback on each answer they submit. They can instantly see whether their response is correct or incorrect, allowing them to self-correct and learn through discovery.
  • Explanations and hints: When students struggle with a particular question or concept, our platform offers explanations and hints to help them understand the material better. This targeted support encourages students to think critically and approach problems from different angles.
  • Progress tracking: Students can see their final scores upon completing an activity, giving them a clear picture of their overall performance. They can also track their progress through their personalized dashboard, which highlights areas of strength and identifies topics that may require additional practice.
  • In-activity progress monitoring: Each activity includes a progress bar that allows students to monitor their advancement through the task. This visual indicator helps students pace themselves, manage their time effectively, and maintain motivation as they work towards completing the activity.

‌By providing immediate feedback, support, and progress monitoring tools, our platform empowers students to take ownership of their learning journey. They can learn at their own pace, identify and address knowledge gaps quickly, and build the confidence they need to tackle more challenging concepts.

‌To learn more about how our platform's feedback and support features can benefit your students, please contact our Customer Support Team for a personalized demonstration.

We understand that integrating new technology into your classroom can be challenging, which is why we've created a variety of resources to help you seamlessly incorporate our platform into your lesson plans and daily activities.

‌Our dedicated Resources page is your go-to destination for all the support materials you need to make the most of our platform. There, you'll find a wealth of valuable tools, including:

  • Curriculum guides: Detailed overviews of how our platform aligns with your curriculum, making it easy to identify the most relevant content and activities for your students.
  • Lesson planning guides: Step-by-step instructions and tips for integrating our platform into your existing lesson plans, helping you save time and ensure a smooth implementation.
  • Sample plans: Ready-to-use lesson plans that demonstrate how to effectively incorporate our platform into your classroom instruction, providing inspiration and practical examples.
  • Sample calendars: Suggested timelines for introducing and using our platform throughout the school year, helping you stay organized and on track.

‌In addition to these resources, we also offer live and recorded Webinars to help you build your skills and confidence in using our platform. Our Customer Support Team is always available to answer any questions you may have and provide personalized guidance to ensure your success.

‌We are committed to providing you with the tools and support you need to effectively integrate our platform into your classroom. Visit our Resources page today to explore the many materials available to you, and don't hesitate to reach out if you need any additional assistance.

Yes, our platform is designed to be accessible and adaptable to a wide range of devices, ensuring that students and teachers can engage with our content anytime, anywhere.

Our platform is fully compatible with:

  • Desktop computers
  • Laptops
  • Tablets
  • iPads
  • Chromebooks
  • Smartphones

We understand that classrooms and learning environments vary, and students may need to access our platform from different devices. That's why we've made it a priority to create a responsive, mobile-friendly platform that adjusts seamlessly to different screen sizes and device types.

Whether students are working on a desktop computer in the classroom, completing assignments on a tablet at home, or reviewing content on a smartphone during their commute, they'll enjoy a consistent, high-quality learning experience.

Our commitment to accessibility and adaptability also extends to our platform's design and functionality. We've implemented intuitive navigation, clear visuals, and streamlined features to ensure that our platform is easy to use and navigate on any device.

Our learning platform is designed to support students in grades Kindergarten through 8th grade, providing engaging, interactive content that aligns with core curriculum standards.

Currently, our platform focuses on mathematics, offering a comprehensive suite of lessons, activities, and assessments that cover key concepts and skills across all grade levels. From foundational topics like counting and basic operations to more advanced subjects like Algebra and Geometry, our math curriculum is designed to help students build a strong understanding of mathematical principles and develop critical problem-solving skills.

We understand the importance of a well-rounded education, and we're excited to announce that we'll soon be expanding our platform to include activities in reading, writing, and science. Our team of experienced educators and content developers is working hard to create high-quality, engaging content that will support student learning across multiple subjects.

As we grow, we remain committed to providing a platform that is easy to use, aligned with educational standards, and designed to support student success in the classroom and beyond.

To stay up-to-date on our latest offerings and upcoming subject launches, please visit our Blog or Subscribe to our newsletter

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